Privacy Policy

Effective Date: July 5, 2026  |  Last Updated: July 5, 2026

1. Introduction and About Us

Welcome to Pequod's Pizza. We are committed to protecting the privacy and personal information of every individual who visits our website, uses our online ordering platform, subscribes to our communications, or otherwise interacts with our business. This Privacy Policy has been drafted in accordance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations.

At Pequod's Pizza, we believe that your privacy is a fundamental right. We do not sell your personal information without your explicit consent, and we take every reasonable precaution to ensure that your data is stored and processed securely. By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1.1 Contact Information

For all privacy-related inquiries, requests, or complaints, you may contact us directly at the email address listed above. We aim to respond to all privacy-related communications within 30 business days of receipt.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website located at pequods-cafe.top
• Customers who place online orders through our website or affiliated platforms
• Individuals who subscribe to our email newsletters, promotional offers, or loyalty programs
• Users who interact with us through social media platforms or third-party review sites
• Anyone who contacts us via email, phone, or online forms for customer service purposes
• Participants in surveys, contests, or promotional campaigns we may conduct

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party services you access through our platform.

3. Information We Collect

We collect several types of information from and about users of our website and services. The categories of personal information we collect are described in detail below.

3.1 Personal Identification Information

When you create an account, place an order, or contact us directly, we may collect the following personal identification information:

• Full name — used to personalize your orders and communications
• Email address — used for order confirmations, account management, and marketing (with your consent)
• Phone number — used for delivery coordination and customer service
• Billing and delivery addresses — used to process and fulfill your orders
• Date of birth — collected optionally for birthday promotions and age verification purposes
• Payment information — including credit/debit card numbers, expiration dates, and billing ZIP codes (processed through secure, PCI-DSS-compliant payment processors; we do not store full card numbers on our servers)
• Username and password — for account authentication and security

3.2 Order and Transaction Data

When you make purchases through our platform, we collect information related to your transactions, including:

• Order history, including items purchased, quantities, and order dates
• Purchase amounts and payment methods used
• Special instructions or dietary preferences associated with orders
• Loyalty points earned and redeemed
• Delivery addresses and delivery instructions

3.3 Usage Data and Website Analytics

We automatically collect certain technical information when you visit our website, including:

• IP address — used to understand geographic distribution of our users and to detect fraudulent activity
• Browser type and version — used to optimize website performance across different browsers
• Operating system — used for compatibility and technical support purposes
• Pages visited and time spent on each page — used to improve website content and navigation
• Referring URLs — the website or source that directed you to our site
• Clickstream data — information about how you navigate through our website
• Search queries — terms you enter in our website search function
• Error logs — technical errors encountered during your visit

3.4 Device Information

We collect information about the devices you use to access our website and services, including:

• Device type (desktop, laptop, smartphone, tablet)
• Device identifiers and hardware model
• Mobile network information
• Screen resolution and display settings
• Time zone and language settings

3.5 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your interactions with our website. Please refer to Section 8 of this policy for a detailed explanation of our cookie practices and how to manage your cookie preferences.

3.6 Communications Data

When you contact our customer service team, submit feedback, complete surveys, or engage with us through any communication channel, we collect:

• The content of your messages and correspondence
• Records of interactions with our customer support team
• Survey responses and ratings
• Social media interactions and mentions

3.7 Location Data

With your permission, we may collect precise or approximate location data from your device to provide location-based services such as finding nearby pickup locations, estimating delivery times, or offering location-specific promotions. You may disable location sharing at any time through your device settings.

3.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (when you log in using social media credentials or interact with our social media pages)
• Third-party delivery platforms and partner applications
• Marketing data providers and analytics companies
• Payment processors and fraud prevention services

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. We are committed to using your data only in ways that are necessary, proportionate, and transparent.

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery coordination
• Managing your account and providing access to account features
• Processing payments and issuing refunds when applicable
• Sending order confirmations, receipts, and delivery status updates
• Responding to customer service inquiries and resolving disputes
• Operating our loyalty and rewards program

4.2 Website and Service Improvement

• Analyzing website traffic and user behavior to improve site performance and usability
• Testing new features, menu items, and promotional strategies
• Monitoring and improving the security and integrity of our systems
• Conducting internal research and business intelligence activities
• Diagnosing technical problems and bugs

4.3 Marketing and Communications

• Sending promotional emails, special offers, and newsletters — only with your consent, where required by law
• Personalizing marketing messages based on your order history and preferences
• Displaying targeted advertisements on our website and third-party platforms
• Conducting surveys and requesting feedback to improve our services
• Notifying you about changes to our menu, policies, or services

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us at [email protected].

4.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to legal process, court orders, or governmental requests
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Pequod's Pizza, our customers, and the public

5. Legal Basis for Processing

Under applicable U.S. privacy laws, including the CCPA/CPRA, we process your personal information based on the following grounds:

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted third parties under specific circumstances as described below.

6.1 Service Providers and Vendors

We engage third-party companies and individuals to perform services on our behalf, including:

• Payment processors — to securely handle credit card transactions and prevent fraud
• Delivery service providers — to coordinate and fulfill delivery orders
• Email service providers — to manage and send marketing and transactional emails
• Website hosting and cloud storage providers — to host our website and store data securely
• Analytics providers — such as Google Analytics, to help us understand website usage patterns
• Customer relationship management (CRM) platforms — to manage customer data and communications
• Advertising networks — to display targeted advertisements to our customers
• IT and cybersecurity services — to maintain system security and respond to incidents

All service providers are contractually required to use your personal information only for the purposes specified and to maintain appropriate security standards. They are prohibited from using your data for their own commercial purposes.

6.2 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the business transaction. We will provide notice of such a transfer and any material changes to this Privacy Policy before your data is subject to different practices.

6.3 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation, subpoena, court order, or governmental request
• Protect and defend the rights or property of Pequod's Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

6.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes. This data is not considered personal information under applicable law.

7. Data Security

Pequod's Pizza takes the security of your personal information seriously. We have implemented a comprehensive set of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

7.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) / Transport Layer Security (TLS) protocols
• Payment Security: We comply with the Payment Card Industry Data Security Standard (PCI-DSS) for all payment processing activities
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions
• Firewalls and Intrusion Detection: We use advanced firewall protection and intrusion detection systems to monitor for suspicious activity
• Data Encryption at Rest: Sensitive personal data stored in our systems is encrypted at rest using AES-256 encryption or equivalent standards
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing of our systems

7.2 Administrative Security Measures

• Employee privacy and security training programs
• Background checks for employees with access to personal information
• Strict data access policies based on the principle of least privilege
• Incident response procedures for data breach scenarios

7.3 Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and the appropriate regulatory authorities in accordance with applicable U.S. state data breach notification laws. Notifications will be provided without undue delay and, where feasible, within the timeframes required by state law.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements.

8.1 Types of Cookies We Use

8.2 Managing Your Cookie Preferences

You have the right to accept or decline non-essential cookies. You can manage your cookie preferences through:

• Our website's cookie consent banner (displayed on your first visit)
• Your browser's settings and privacy controls
• Third-party opt-out tools such as the Network Advertising Initiative opt-out page
• Google Analytics opt-out via the Google Analytics Opt-out Browser Add-on

Please note that disabling certain cookies may affect the functionality of our website. For full details about the specific cookies we use, please refer to our dedicated Cookie Policy, available on our website.

9. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to resolve disputes and enforce our agreements.

When your personal information is no longer needed, we will securely delete, anonymize, or destroy it in accordance with our data retention and disposal procedures.

10. Your Privacy Rights

Depending on your state of residence, you may have various rights with respect to your personal information. Pequod's Pizza is committed to honoring these rights to the fullest extent required by applicable law.

10.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA and CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for which we use it, and the third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as when retention is required for legal compliance).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information for monetary compensation.
• Right to Limit Use of Sensitive Personal Information: Under the CPRA, you have the right to limit the use of sensitive personal information to purposes necessary to perform the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. We will not deny you goods or services, charge different prices, or provide a different level of service because you exercised a privacy right.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable, readily usable format.

10.2 Privacy Rights for All U.S. Users

Regardless of your state of residence, Pequod's Pizza extends the following privacy rights to all users:

• Access: You may request access to the personal information we hold about you
• Correction: You may request that we correct inaccurate or incomplete information
• Deletion: You may request deletion of your personal information, subject to applicable legal requirements
• Opt-Out of Marketing: You may opt out of marketing communications at any time
• Account Closure: You may close your account at any time by contacting us

10.3 How to Submit a Privacy Request

To exercise any of your privacy rights, you may:

• Email us at: [email protected] with the subject line "Privacy Rights Request"
• Include your full name, email address associated with your account, the specific right you wish to exercise, and any supporting information

We will acknowledge receipt of your request within 10 business days and aim to fulfill verifiable requests within 45 calendar days. If we require additional time (up to 90 days), we will inform you of the extension and the reason for it.

We may need to verify your identity before processing your request to protect your privacy and prevent unauthorized disclosure. Verification may require you to provide identifying information that we can match to our records.

10.4 Authorized Agents

California residents may designate an authorized agent to submit a privacy rights request on their behalf. Authorized agents must provide written authorization signed by the consumer, and we may verify the consumer's identity directly before processing the request.

11. Children's Privacy

Pequod's Pizza is committed to protecting the privacy of minors. Our services are not directed at, marketed to, or designed for children under 18 years of age. If you are under 18, please do not use our website or submit any personal information to us.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect, use, or disclose personal information from children under the age of 13 without verifiable parental consent. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child under 18 has provided us with personal information, please contact us immediately at [email protected] and we will promptly investigate and address the matter.

12. International Data Transfers

Pequod's Pizza is based in the United States, and our servers and operations are primarily located within the United States. However, some of our third-party service providers, partners, and vendors may be located in other countries, which means your personal information may be transferred to, stored in, or processed in countries outside the United States.

When we transfer personal information internationally, we take appropriate steps to ensure that your data is protected in accordance with this Privacy Policy and applicable U.S. law. These safeguards may include:

• Contractual clauses requiring service providers to protect personal information to the standards required under U.S. law
• Ensuring that recipients of personal information are subject to appropriate privacy and security frameworks
• Obtaining your consent where required by applicable law

By using our website and services, you acknowledge that your personal information may be transferred to and processed in countries that may have different data protection laws than your country of residence. We take all reasonable steps to protect your information regardless of where it is processed.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked online. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not respond to DNT signals at this time.

However, you can manage your tracking preferences through our cookie consent tools, browser settings, and the opt-out mechanisms described in Section 8 of this policy.

14. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and embedded content from external providers (such as social media share buttons, embedded maps, or third-party delivery platforms). We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party websites you visit through links on our website. Their data collection practices may be different from ours, and we have no control over how they collect, use, or share your information.

15. California Shine the Light Law

California Civil Code Section 1798.83, known as the "Shine the Light" law, permits California residents to request information about how we share their personal information with third parties for those third parties' direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at [email protected] with "California Shine the Light Request" in the subject line.

16. How to File a Complaint

If you have concerns about how we handle your personal information and you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority.

16.1 Contact Us First

We encourage you to contact us directly in the first instance to resolve any privacy concerns:

• Email: [email protected]
• Subject Line: Privacy Complaint

We take all privacy complaints seriously and will work diligently to address your concerns promptly.

16.2 State and Federal Regulatory Authorities

If you are a California resident and are not satisfied with our resolution, you may file a complaint with the:

• California Privacy Protection Agency (CPPA)
  Website: cppa.ca.gov
  The CPPA is the state agency responsible for enforcing the CPRA and protecting the privacy rights of California consumers.

For general consumer protection complaints or concerns about deceptive business practices, you may also contact the:

• Federal Trade Commission (FTC)
  Website: www.ftc.gov/complaint
  Phone: 1-877-FTC-HELP (1-877-382-4357)
• Your State Attorney General's Office
  Many U.S. states have their own consumer protection divisions that handle privacy-related complaints.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at pequods-cafe.top
• Send an email notification to registered users when changes are significant (to the email address associated with your account)
• Display a prominent notice on our website when material changes occur

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after the posting of changes constitutes your acceptance of the updated Privacy Policy.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.